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Building Customer-Centric Appliance Experiences

This PSFK research paper explores best in class examples of how retailers and brands in the home technology space and beyond are addressing specific customer needs within the appliance shopping journey. This study in customer-centric appliance experiences identifies ways companies are exceeding customer expectations by leveraging technology solutions, providing targeted information and education and ensuring a seamless delivery and installation experience.

This concise, 11-page research paper includes:

  • An insight-led overview of trends in the home appliance industry
  • A compilation of best-in-class examples of companies creating seamless delivery and installation experiences

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About This Report

This is one of the 400+ reports available to Members of PSFK iQ, our professional research platform designed for Retail and CX leaders. Browse the full library at psfk.com/reports

PSFK iQ. Where Innovators Turn for Research

Our professional-grade research platform is designed specifically for Retail and CX leaders who want to know what’s next. Whether you’re staying current on trends or need a real-time research partner to help you get ahead, a membership to the iQ platform will deliver the info you need to make your next move. psfk.com/membership

PSFK iQ membership includes:

– On-Demand Research

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Published July 2017