The Customer Service Debrief

PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the report showcases the best bot practices for managing and cultivating consumer relationships. Whether you’re a business diving head-first into bot technologies or have already have them in your toolkit, the Customer Service Debrief will demystifies the bot narrative and ensure best-in-class execution.

Published March 2018

Featured in the 28+ page report, readers will find:
  • Emerging consumer attitudes and market forces that are driving change
  • Important trends shaping the future of conversational assistance
  • User scenario and industry landscape graphic
  • Key strategies that brands should adopt to succeed
  • Perspectives and forecasts from industry experts


Please provide your details so we can respond with more information about this report.


Insights From The Customer Service Debrief

Interview Interview: When Chat Works Best For Customer Service

Betaworks VC Peter Rojas shares his perspective on the role of chat interfaces in customer service, including their success outside of U.S. markets

Interview Interview: How Chat Augments The Healthcare Experience

HealthJoy founder and CEO Justin Holland spoke to PSFK founder and editor-in-chief Piers Fawkes about using chat interfaces to make healthcare a more human experience