The Customer Service Debrief

PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the report showcases the best bot practices for managing and cultivating consumer relationships. Whether you’re a business diving head-first into bot technologies or have already have them in your toolkit, the Customer Service Debrief will demystifies the bot narrative and ensure best-in-class execution.

Published March 2018

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Featured in the 28+ page report, readers will find:
  • Emerging consumer attitudes and market forces that are driving change
  • Important trends shaping the future of conversational assistance
  • User scenario and industry landscape graphic
  • Key strategies that brands should adopt to succeed
  • Perspectives and forecasts from industry experts
Immersion

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences.

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

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Report Insights

Loyalty & Membership Watch: PSFK Customer Service Debrief Video

In our webinar, President of Research & Strategy Scott Lachut and Strategist Conner Dial help us navigate using bots in customer service apps

Work How Co-Automated Workflows Are Increasing Efficiency

Businesses are optimizing their work as well as their services by incorporating AI and chatbot assistance into everyday routines

Health Industry Implications For Chat-Based Customer Service

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots

Retail Live Data: Chat In Customer Service

Data from PSFK's survey on chat defines consumer expectations for immediate, proactive service without sacrificing the human element

Retail The Best Practices For Employing Customer Service Chatbots

As the use of virtual agents expands, research has identified specific ways that companies can optimize the efficiency and value of their chat-based services, from designing an ecosystem experience to giving the customer more control

Loyalty & Membership How AI-Powered Chat Kickstarts Customer Relationships

Intelligent bots can automate outreach and build profiles of new customers, freeing up CX staff to focus on relationship building at a higher level

Retail Interview: When Chat Works Best For Customer Service

Betaworks VC Peter Rojas shares his perspective on the role of chat interfaces in customer service, including their success outside of U.S. markets

Transactions & Payments Why Companies Are Using Chatbots To Court New Customers

Chatbots guide first-time customers through unfamiliar products and services, allowing for more intuitive onboarding and fewer abandoned transactions

View more posts about Why Companies Are Using Chatbots To Court New Customers