X

The Customer Service Debrief

PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the report showcases the best bot practices for managing and cultivating consumer relationships. Whether you’re a business diving head-first into bot technologies or have already have them in your toolkit, the Customer Service Debrief will demystifies the bot narrative and ensure best-in-class execution.

Published March 2018

Summary Presentation

Featured in the 28+ page report, readers will find:
  • Emerging consumer attitudes and market forces that are driving change
  • Important trends shaping the future of conversational assistance
  • User scenario and industry landscape graphic
  • Key strategies that brands should adopt to succeed
  • Perspectives and forecasts from industry experts
Premium content

Immersion

Private Presentations

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences. There are three ways to get in touch:

Use our chat window
Contact Jeff Weiner at jeff.weiner@psfk.com
Or give us a call at +1 646-520-4672

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

Use our chat window
Contact Piers Fawkes at piers.fawkes@psfk.com
Or give us a call at +1 646-520-4672