Today’s consumers live with one foot online and offline, and they increasingly look for ways to connect and engage with their peers in physical spaces. Brands are responding by looking beyond their retail footprints and expanding their impact to the communities they inhabit. This research paper explores how brands are leveraging technologies to maximize visitors’ experiences in public spaces and reimagining city life for modern urbanites.
From IoT sensors and smart street furniture, to app-based tools and kiosks, brands are engaging the public in innovative ways that are creating hybrid spaces and connected communities, offering people from diverse backgrounds the opportunity to meet and participate in civic life. These experiential initiatives allow brands to position themselves as a force for good and demonstrate an altruistic commitment to improving their consumers’ daily lives.
This research paper is supported by best-in-class case studies, and insights collected from the PSFK x Suzy Public Spaces And Technology Survey, an original survey of 500 U.S. consumers conducted by PSFK and Suzy, the real-time consumer polling platform.
Published September 2019