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PSFK Report

Improving The Employee Experience

This research paper highlights best-in-class examples of Employee Experience (EX) Design for companies focused on recruiting and retaining their workforce, across industries. In order to retain a strong workforce in an ultra-tight labor market, companies are designing and executing an experience that gives them a competitive advantage in recruitment and retention.

From using technology to make the job application process more seamless to offering benefits and personal development opportunities traditionally reserved for corporate workers, companies are investing in their workers and involving them more deeply in their work.

Published August 2018

This report is part of a series that PSFK has published on innovation in in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides. Contact our sales team at or +1 646 520 4672 for more information.