PSFK’s professional-grade research platform, featuring access to our full-report library and on-demand research services.
Take me to PSFK iQThis research paper explores how global financial services organizations are leveraging cognitive intelligence tools and other technologies to improve customers’ end-to-end banking experiences, while transforming their service capabilities and driving value in a digital marketplace. The following research provides best-in-class examples that explore how companies are enabling customers to save and manage their finances, as well as make secure payment transactions, from app-based virtual assistance to fully-automated bank branches, ensuring seamless interactions across the digital and physical banking experience.
Published May 2018