This PSFK guide is a food service innovation report uncovers the elevated services, platforms, and solutions that are changing the restaurant industry landscape and reshaping the diner journey.
Digitally driven sales and delivery enabled the survival of restaurants during the pandemic, and these new capabilities were powered by cutting edge technology like AI, robotics, customer intelligence platforms plus innovative fulfillment and last-mile delivery solutions. These systems have reshaped the industry landscape and created new opportunities for restaurants to win loyalty and differentiate.
The restaurant, cafe and food service industry has witnessed a rapid adoption of contactless, mobile-first, and automated digital omnichannel experiences as the consumer dining journey underwent a decade’s worth of recalibration in just a single calendar year. To help our members better understand the ways in which restaurants are innovating to provide superior customer experience, the PSFK iQ research team has identified 9 key trends that highlight innovative ways in which technology and transparency are being utilized to strengthen bonds.
This food service innovation report includes:
This food service innovation report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.
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