The Fostering A Diverse And Inclusive Culture In The Workplace

This research paper provides an overview of the changing demographics impacting the workforce landscape. With increased globalization and a growing aging population, minorities are increasingly filling the employment gaps, fundamentally changing the dynamic of the workplace. Diversity is no longer a question. In order to attract and retain talent, companies need to better address underrepresented communities: women, LGBTQ+, people of color, seniors and people with disabilities. This research paper also highlights how companies are making strides towards increased diversity and inclusivity as well as best-in-class examples of fostering an inclusive culture throughout the hiring funnel. 

Published July 2019

This 13-page report includes:

  • 10 trends featuring best-in-class examples of efforts supporting diversity and inclusivity in retail work
  • 32 trend-supporting exemplary case studies
  • Insights and stats to support further research

REQUEST INFORMATION

Please provide your details so we can respond with more information about this report.

[recaptcha]

Insights From The Fostering A Diverse And Inclusive Culture In The Workplace

Analysis How Brands Like Bumble Are Closing The Gap On Female Funding

Women—especially women of color—are given fewer opportunities to launch businesses, so these companies are investing in their success

Analysis How Inclusivity Increases Both Satisfaction And Sales For Starbucks, Marriott And More

With initiatives like stores for the deaf or cultural training, these brands are changing the face of customer service to make retail much more inclusive

Analysis How Identity-Inclusive Social Spaces Like The Wing Allow Diversity To Thrive

From coworking for senior citizens to social clubs for people of color, these spaces allow marginalized identities to form strong communities

Analysis Names Like Spotify Are Empowering Their Employees By Building Community

From Forbes to Facebook, brands are building platforms that bring together workers from marginalized backgrounds to overcome diversity challenges as a community

Analysis From Sweetgreen To Lululemon, These Brands Are Making Parental Benefits More Inclusive

Building a better future starts with making it feasible for anyone to care for their children, and companies like Lululemon and Sweetgreen are catching on with parental leave that accommodates all genders

Analysis How Companies Like Disney Help Employees Change Their Career Paths

Switching career trajectories can be tough for women in the workforce, but these brands are implementing upskilling initiatives that allow that freedom

Analysis How Gucci, Deloitte And Google Are Taking Early Action On Workplace Inclusivity

From Gucci to Google, companies are leveling the playing field by nurturing young talent from minority communities, providing them with educational opportunities and resources

Related CX Insights

Retail Lexus Streamlines Car Buying With Two-Year, Subscription-Style Leasing Program

Lexus Complete Lease offers a customers a monthly bill that includes all the necessary components of buying a new car, taking the hassle out of vehicle ownership. 

Retail NYRIW Panel Preview: Engaging The Wellness Consumer

Ahead of speaking on our panel “Engaging The Wellness Consumer,” part of New York Retail Innovation Week, PSFK caught up with featured speakers for a better understanding of who these wellbeing-focused consumers are—and how their needs for education and community are creating new opportunities for brands to act as trusted partners

Retail How Etsy's Phone Line Makes Holiday Gifting Easier Than Ever

From PSFK's newest report, shoppers won't have to worry about their impossible-to-shop-for loved ones thanks to Etsy's Holiday Hotline and "gift gurus."

Home Related Companies and Hello Alfred help building tenants complete everyday tasks through a concierge service

Luxury developer Related Companies partnered with on-demand concierge platform Hello Alfred to help building tenants complete everyday tasks like laundry, cleaning, repairs, prescription refills and grocery shopping. The partnership allows Related to easily offer an additional layer of services to its residents, not only saving time but elevating time.

Shopper Education & Assistance Outer invites its customers' homes to double as showrooms

The outdoor furniture brand Outer invites its customers to serve as hosts in its Neighborhood Showroom program, turning their backyards into showrooms where potential buyers can see the products in a real-world setting.

Automotive Porsche and Turo team up to allow drivers to rent cars from dedicated owners

The automaker partnered with car-sharing marketplace provider Turo to allow drivers to rent cars from top hosts who have been specially selected for their knowledge and passion as Porsche owners. The program allows prospective Porsche owners to experience the car of their dreams through an extended test drive.

Fashion & Apparel Harvey Nichols stylists offer expertise and style advice to online customers through AskHN

In-store stylists at luxury department store Harvey Nichols are able to offer expertise and style advice, sending photos and videos to online customers from the shop floor via their AskHN platform, which integrates with the store’s website.

Fashion & Apparel Burberry R Message provides personalized support that lets VIP clients text store associates

Luxury fashion brand Burberry partnered with technology company Apple on a service that lets store associates text VIP clients directly to provide personalized support.