The Retail Transformation Playbook

The Time Has Come To Re-Imagine The Future Of Shopping

This major report examined the retail world that is undergoing a sweeping transformation driven by technology, the web, community and the search for ever-richer experiences. Retailers must grapple with the decentralization of the shopping experience as a result of technology, along with consumers’ heightened expectations of the physical store experience. This report seeks to understand the forces of these changes and provide a framework in which we can envision this new future and understand its implications.

Originally published Oct 2011 and titled Future of Retail 2011

Featured in the 125 page report, readers will find:
  • 10 major trends driving change in the retail world
  • Implications of the major trends for retailers
  • 70+ notable examples of retail innovation
  • Perspectives from leading retail experts and professionals


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Insights From The Retail Transformation Playbook

Podcast Podcast: How To Own The Retail Life Cycle

In this episode, PSFK shares its extensive research in the continuously evolving retail landscape, highlighting the importance of flexible yet unified distribution channels that cater to consumer fluidity between brands' digital and physical outposts

Op-Ed Digital Strategist: Why “Big Sensing” Is Key To Retail’s Future

Bud Caddell, Founder of NOBL, shares why the most capable and useful asset in any retail environment is the workforce

Partner Content Contextual Commerce Can Make Our Lives Easier

Rob Katcher of Hiku discusses the importance of contextual commerce in a mobile-rich landscape

Editors Pick PSFK’s Retail Tours Of 5 NYC Neighborhoods

PSFK launches five self-discovery mApps for retail inspiration across New York City

Op-Ed Gucci's Valeria Cicino on Future Retail's Experiential Opportunities

Gucci's Digital Marketing and Communication Executive Cicino on making the customer the center of a new approach to retail

Editors Pick The Future of Whole Foods [Future of Retail]

Rehab Studios implements trends from PSFK's Future of Retail to reinvent grocery shopping

Editors Pick Future of IKEA [Future of Retail]

Creative agency Infusion leverages Future of Retail trends to reimagine shopping for home furnishing

Editors Pick The Future of Sephora [Future of Retail]

Creative agency Stark Design gives beauty brand a make over to bring added value and convenience to the store