The Retail Transformation Playbook

The Time Has Come To Re-Imagine The Future Of Shopping

This major report examined the retail world that is undergoing a sweeping transformation driven by technology, the web, community and the search for ever-richer experiences. Retailers must grapple with the decentralization of the shopping experience as a result of technology, along with consumers’ heightened expectations of the physical store experience. This report seeks to understand the forces of these changes and provide a framework in which we can envision this new future and understand its implications.

Originally published Oct 2011 and titled Future of Retail 2011

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Featured in the 125 page report, readers will find:
  • 10 major trends driving change in the retail world
  • Implications of the major trends for retailers
  • 70+ notable examples of retail innovation
  • Perspectives from leading retail experts and professionals
Immersion

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences.

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

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Report Insights

Brand Activation & Immersion Stream PSFK's Future of Retail 2019 Conference Live, This Wednesday January 16

For those unable to join us in New York City, PSFK will stream its Future of Retail conference live from the SVA Theater

Podcast: How To Own The Retail Life Cycle

In this episode, PSFK shares its extensive research in the continuously evolving retail landscape, highlighting the importance of flexible yet unified distribution channels that cater to consumer fluidity between brands' digital and physical outposts

Cafe & Restaurant Starbucks Brings In Partners To Provide Connected, Immersive Retail Concept

Flagship store in Seattle is offering much more than coffee, with a stylish cocktail bar and an underlying layer of technology

Fashion & Apparel Fashion Retailer Bases Its First Brick-And-Mortar Store On Appointments

Shoppers at Ssense's new Montreal store are encouraged to browse the retailer's online inventory and book a next-day appointment to try and purchase items in person

Retail Brookstone's New Discovery Program Showcases Indie Products

The retailer is curating a selection of crowdfunded and digital-only products for consumers to browse at the mall

Banks, Insurance & Financial Services Tencent Helps Retailers Scale Their Cashier-Free Stores

Using its WeChat platform as a mode of payment, Tencent is on the forefront of developing tools for unmanned retail stores

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