The Tech-Enabled Human-Touch Playbook

How Technology Adds A Human Touch To Evolve The Shopper Experience: This major report presents key trends and macro themes that retailers, service providers and product manufacturers can leverage to enhance the shopper experience in order to drive sales. Based on robust data and analysis, the Tech-Enabled Human-Touch Playbook focuses on the vibrant innovation that revolves around the physical store and outlines 10 key retail trends and their related implications and opportunity areas.

This report was originally published in February 2012 and was titled Future of Retail 2012

Pro content Preview
Featured in the 117 page report, readers will find:
  • 3 broad themes related to the changing retail shopping experience
  • 10 key retail trends that fall within the broad themes
  • Insight on implications and opportunity areas from dozens of senior retail and brand executives from companies such as Adidas, Staples, and Samsung
  • 60 leading global examples of retail innovation
Immersion

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences.

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

REQUEST INFORMATION

Please provide your details so we can respond with more information about this report.

Report Insights

Brand Activation & Immersion Stream PSFK's Future of Retail 2019 Conference Live, This Wednesday January 16

For those unable to join us in New York City, PSFK will stream its Future of Retail conference live from the SVA Theater

Podcast: How To Own The Retail Life Cycle

In this episode, PSFK shares its extensive research in the continuously evolving retail landscape, highlighting the importance of flexible yet unified distribution channels that cater to consumer fluidity between brands' digital and physical outposts

Cafe & Restaurant Starbucks Brings In Partners To Provide Connected, Immersive Retail Concept

Flagship store in Seattle is offering much more than coffee, with a stylish cocktail bar and an underlying layer of technology

Fashion & Apparel Fashion Retailer Bases Its First Brick-And-Mortar Store On Appointments

Shoppers at Ssense's new Montreal store are encouraged to browse the retailer's online inventory and book a next-day appointment to try and purchase items in person

Retail Brookstone's New Discovery Program Showcases Indie Products

The retailer is curating a selection of crowdfunded and digital-only products for consumers to browse at the mall

Banks, Insurance & Financial Services Tencent Helps Retailers Scale Their Cashier-Free Stores

Using its WeChat platform as a mode of payment, Tencent is on the forefront of developing tools for unmanned retail stores

View more posts about Most vulnerable US retailers in 2018