The On-Demand Retail Playbook

Stiffening competition from e-commerce giants has not only caused declining sales for big box retailers, but has also produced shoppers that are savvier, more educated and have higher expectations for retailers to meet. The On-Demand Retail Playbook report showcases trends that are driving change in retail and can be leveraged by retailers, both large and small, to compete in the modern retail marketplace.

Originally published February 2013 and titled Future of Retail 2013

Featured in the 94 page report, readers will find:
  • 2 broad themes related to the changing retail landscape
  • 9 major trends that fall within the themes and relevant supporting data points for each trend
  • Key implications and opportunity areas related to each trend
  • Insight on trends from retail leaders and experts from companies such as Starbucks and Unilever
  • 45 leading examples of retail innovation
  • 10 opportunity area thought-starters for retailers within each trend
  • 5 use-case scenarios that showcase a potential future retail experience for different business verticals with illustrated possible manifestations of the latest trends


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Insights From The On-Demand Retail Playbook

Podcast Podcast: How To Own The Retail Life Cycle

In this episode, PSFK shares its extensive research in the continuously evolving retail landscape, highlighting the importance of flexible yet unified distribution channels that cater to consumer fluidity between brands' digital and physical outposts

Op-Ed Digital Strategist: Why “Big Sensing” Is Key To Retail’s Future

Bud Caddell, Founder of NOBL, shares why the most capable and useful asset in any retail environment is the workforce

Partner Content Contextual Commerce Can Make Our Lives Easier

Rob Katcher of Hiku discusses the importance of contextual commerce in a mobile-rich landscape

Editors Pick PSFK’s Retail Tours Of 5 NYC Neighborhoods

PSFK launches five self-discovery mApps for retail inspiration across New York City

Op-Ed Gucci's Valeria Cicino on Future Retail's Experiential Opportunities

Gucci's Digital Marketing and Communication Executive Cicino on making the customer the center of a new approach to retail

Editors Pick The Future of Whole Foods [Future of Retail]

Rehab Studios implements trends from PSFK's Future of Retail to reinvent grocery shopping

Editors Pick Future of IKEA [Future of Retail]

Creative agency Infusion leverages Future of Retail trends to reimagine shopping for home furnishing

Editors Pick The Future of Sephora [Future of Retail]

Creative agency Stark Design gives beauty brand a make over to bring added value and convenience to the store