The Customer-First Commerce Playbook
This PSFK report presents key strategies that retailers and brands must take to create a customer-first organization that can exceed the expectations of a new generation of shoppers. The Customer-First Commerce Playbook provides an in-depth trends-analysis of the retail landscape and delivers actionable strategies for an empowered frontline, performance technology and responsive operations.
This report was published November 2016 and was originally titled Future of Retail 2017
Summary Presentation
- 3 pillars for customer-first business transformation
- Recommended strategies for employee empowerment, retail technology and responsive operations
- 10 trends defining the new retail landscape
- Exclusive interviews, insights and statistical support from leading retail experts at Walmart, Marriott and Cisco
- Actionable insights to guide investment and operation of in-store technologies
- 60+ examples of retail innovation from major brands and retailers
- Transformative retail scenarios to kickstart innovative thinking
Immersion
Private Presentations
Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences. There are three ways to get in touch:
Use our chat window
Contact Jeff Weiner at jeff.weiner@psfk.com
Or give us a call at +1 646-520-4672
Innovation Workshops
Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.
Use our chat window
Contact Piers Fawkes at piers.fawkes@psfk.com
Or give us a call at +1 646-520-4672
Insights
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7 Must-See Retail Spots In Los Angeles
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3 Pillars Of Success In The New Retail Landscape
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Nine Technologies To Invest In When It Comes To Retail [Future Of Retail]
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Join Us For PSFK’s Future of Retail 2017 Event In NYC
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Innovator Explains How Cognitive Computing Is Changing Consumer Expectations At PSFK Future Of Retail 2017
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Future Of Retail 2017 Conference: Transformation Strategies For A Customer-First Business
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How To Sell To The Contemporary Consumer [Future of Retail]
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Join Us For PSFK’s Future of Retail 2017 Event In NYC
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