The Customer-First Commerce Playbook

This PSFK report presents key strategies that retailers and brands must take to create a customer-first organization that can exceed the expectations of a new generation of shoppers. The Customer-First Commerce Playbook provides an in-depth trends-analysis of the retail landscape and delivers actionable strategies for an empowered frontline, performance technology and responsive operations.

This report was published November 2016 and was originally titled Future of Retail 2017

Pro content
Featured in the 68 page report, readers will find:
  • 3 pillars for customer-first business transformation
  • Recommended strategies for employee empowerment, retail technology and responsive operations
  • 10 trends defining the new retail landscape
  • Exclusive interviews, insights and statistical support from leading retail experts at Walmart, Marriott and Cisco
  • Actionable insights to guide investment and operation of in-store technologies
  • 60+ examples of retail innovation from major brands and retailers
  • Transformative retail scenarios to kickstart innovative thinking
Summary Presentation
Immersion

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences. There are three ways to get in touch:

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

More

Insights

Advertising 7 Must-See Retail Spots In Los Angeles

PSFK's LA Retail Snapshot highlights the importance of viewing experience, personalization and tech-enabled solutions as core tenets of modern retail across the city's shopping landscape

Retail 3 Pillars Of Success In The New Retail Landscape

From the Future of Retail 2017 report, PSFK Labs shares its key takeaways as learned from leading, customer-first businesses

Retail Nine Technologies To Invest In When It Comes To Retail [Future Of Retail]

Retailers are leveraging assistive technology to help employees in their daily tasks and customers on the sales floor

Work Join Us For PSFK’s Future of Retail 2017 Event In NYC

PSFK invites our NYC readers to an exclusive presentation of key retail findings and strategies on January 17

Retail Innovator Explains How Cognitive Computing Is Changing Consumer Expectations At PSFK Future Of Retail 2017

PSFK invites our NYC readers to an exclusive presentation of key retail findings and strategies on January 17

Retail Future Of Retail 2017 Conference: Transformation Strategies For A Customer-First Business

PSFK's President of Research and Strategy Scott Lachut introduces the Future of Retail report ahead of our NYC event on January 17th

Retail How To Sell To The Contemporary Consumer [Future of Retail]

Industry experts provide insights into how retailers are implementing customer-first organizations

Retail Join Us For PSFK's Future of Retail 2017 Event In NYC

PSFK invites our NYC readers to an exclusive presentation of key retail findings and strategies on January 17

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