Improving Customer Experience With AI Chatbots

This PSFK research paper gives an overview of AI enabled chatbots that are improving customer experience and engagement. The brief provides insight and examples of how companies are using chatbots in retail, as well as business in general, to enable more emotive, responsive and helpful customer assistance.

Published August, 2017

This concise, 8-page research paper includes:
  • An insight-led overview of how companies are using chatbots in retail, as well as business in general, to enable more emotive, responsive and helpful customer assistance.
  • A compilation of best-in-class examples that exhibit AI enabled chatbots that are improving customer experience and engagement.

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