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Integrating Chat And Voice Along The Purchase Path

This PSFK research paper provides insight into voice and chat applications, services and products that are optimizing consumers’ shopping experiences as they move along the purchase path—from research to checkout and post-purchase support. As consumers familiarize themselves with these new technologies, they are beginning to see benefits in terms of convenience and tailored retail interactions.

Published December 2017

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Private Presentations

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences. Contact Hedyeh Parsia on +1 646 520 4672 or via events@psfk.com

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action. To discuss a private workshop contact Hedyeh Parsia on +1 646 520 4672 or via events@psfk.com