Last-Mile Delivery Debrief

Thanks to the rise of e-commerce players like Amazon, consumers now expect that all retailers, both online or offline, will meet baseline levels of speed and service when it comes to last-mile delivery, and retailers are struggling to keep up. This need for personalized delivery and fast shipping places enormous pressure on the rigidity of supply chain flow. High-tech dreams of drones that can bring goods anywhere or autonomous delivery pods may arise in a not-to-distant future, but today, retailers need to reroute their supply chain to be lean, agile and responsive to consumer shopping behavior.

PSFK’s Last-Mile Delivery Guide explores how innovative brands and retailers are eliminating time-consuming supply chain hierarchies, consolidating communication and inventory across channels and leveraging data-enabled technologies, to not only deliver more quickly, but also empower consumers with more flexible options and tailored service.

Published November 2018

The 30+ page report includes:

  • 6 trends defining the consumer-first supply chain and delivery model
  • 30+ examples of service-based initiatives helping to optimize anytime, anywhere shipping
  • Strategies that all retailers—on and offline—can pursue in order to enable seamless, fast and flexible deliveries
  • List of key vendors and partners across fulfillment, delivery and logistics
Additional content:

  • Summary presentation deck
  • Link to Last-Mile Delivery webinar recording

This report is part of a series that PSFK has published on innovation in in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides. Contact our sales team at or +1 646 520 4672 for more information.


Please provide your details so we can respond with more information about this report.