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This PSFK Guide is a last-mile delivery report for retailers to adapt quickly to changing consumer expectations while delivering on the promises made about service and convenience.
In today’s omnichannel commerce landscape, retail organizations must deliver on customer expectations for experience, convenience, and price across an increasingly hybrid marketplace. Operational efficiencies and innovations in last mile fulfillment are one of the best ways for brands and retailers to create and enjoy a competitive advantage over their peers.
To help our community of retail insiders better understand the impact of growing expectations around the last mile experience, the PSFK iQ research team has identified five key trends and capabilities optimizing the last mile journey while reshaping the shopper experience.
To help our community of retail innovation experts better understand the impact of growing expectations around the last mile experience, the PSFK research team has identified five key trends and capabilities optimizing the last mile journey while reshaping the shopper experience.
This last mile delivery report provides:
This last mile delivery report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.
Alongside today’s digital acceleration, rapid delivery solutions have shifted consumer expectations, with real-time availability, greater convenience and a range of delivery options all driving purchase decisions. For retailers that lack the necessary operational footprint to meet these expectations, a lagging online delivery experience has become a point of friction for shoppers, leading to cart abandonment and lost dollars. In order to connect consumers and online orders in a timely manner, small-, mid-, and even large-scale...Rapid Fulfillment Outposts
As retailers consider the next evolution of stores and their ability to facilitate seamless fulfillment experiences, ghost stores, new roles for associates, and autonomous services will all play a role. Instant inventory replenishment, real-time curbside pick-up, 24/7 service via autonomous modules and community destinations that double as logistics hubs (providing both warehouse space and buy-online, pick-up-anywhere capabilities) are a number of solutions retailers are currently implementing, as they look to meet a consumer that expects...Ultra Convenience
In an omnichannel shopping landscape, finding ways to get closer to consumers is a competitive advantage. Physical stores are evolving beyond solely serving as places for people to shop, instead becoming hubs for hyper- fulfillment, mobile showrooms are providing a flexible pop- up model, autonomous delivery is meeting the increased needs of ecommerce, and service providers are embracing multi-store fulfillment models. By shrinking the physical distance to shoppers’ homes, shorter delivery times, flexible fulfillment options...
Just as they supported the motion picture revolution in the early 1900’s, the manufacturing company Bell and Howell is now at the forefront of the autonomous order fulfillment revolution more than a century later.Waymo x UPS’s Partnership Uses Class 8 Trucks For Autonomous Delivery
Waymo, the company behind Google's autonomous car program, is expanding its driverless delivery partnership with UPS through the holidays.Albertsons and DoorDash Partner for Add-on Delivery Feature
Albertsons Cos. will be the first grocery retailer to pilot DoorDash’s new, multi-store and multi-product delivery initiative.