The Loyalty Debrief

PSFK research and analysis has uncovered a new wave of innovation in loyalty programs. Forward-thinking companies are reframing their loyalty programs, moving away from traditional points schemes towards true customer empowerment—providing access to an ecosystem full of tools and services that are being used to deliver a premium consumer experience.

Rather than simply incentivize incremental purchases, these programs measure and reward behaviors like social shares, reviews and community participation. Instead of a one-size-fits-all approach, these programs are leveraging the data they collect to personalize their offerings, making them more relevant and providing more flexibility in how they are redeemed. This results in a deeper customer relationship that is less transactional and more reciprocal.

The Loyalty Debrief from PSFK explores how brands and retailers are reimagining their loyalty programs as long-term investments in their most valuable customers. This report provides best-in-class examples and actionable insights that will assist brands as they look to create modern-day loyalty programs, build better relationships with their customers and drive growth.

Published May 2019

The 20+ page report includes:

  • Key insights surrounding consumers’ desire for a loyalty program that offers personalized engagement and emotional connection beyond monetary rewards
  • 6 trends-based levers that represent key opportunities to drive deeper loyalty, supported by 18 exemplary case studies
  • 5 guidelines for innovating loyalty programs to offer holistic value
  • Applications and strategies for retailers in specific categories to leverage
Additional content:

  • Summary presentation deck
  • Link to The Loyalty Debrief webinar recording

This report is part of a series that PSFK has published on innovation in in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides. Contact our sales team at sales@psfk.com or +1 646 520 4672 for more information.

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