Mid-Atlantic Retail Innovation Guide 2019

Washington, DC, and Philadelphia serve as economic and cultural anchors for their surrounding counties in the Mid-Atlantic region of the United States. Both cities are home to rising populations of students and young adults who are eager to embrace new retail concepts that offer convenience, excitement and inclusivity. As a result, retailers are experimenting with new store formats both in downtown and suburban locations, shrinking or expanding footprints and curating merchandise and services in order to best meet these shoppers’ new lifestyle needs.

Published June 2019

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The 20+ page report includes:

  • 8 key lessons exemplified by Mid-Atlantic retailers that retailers in any city can learn from
  • 23 examples of the best retail showcases in Washington, DC and Philadelphia
  • 83 accompanying high-res photos that provide an illuminating window into on-the-ground innovation

This report is part of a series that PSFK has published on innovation in in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides.

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Insights From Mid-Atlantic Retail Innovation Guide 2019

Analysis The Active Lifestyle Hubs Bringing Health And Wellness To A Growing Mid-Atlantic Region

As D.C and Philadelphia emerge as leaders in retail innovation, these wellness-based spots are a must-see for locals and tourists alike

Analysis How The Philly & DC Food Scenes Are Driving Trends

Food service brands from the mid-East Coast of the U.S. are serving up new store formats and experiences that delight customers with exceptional service and unique opportunities

Related CX Insights

Fitness & Sport How Ecommerce Startup Curated Achieved A Near 0% Return Rate Through Expert Guidance And Service

In an age of Amazon efficiency, consumers can lack access to thoughtful guidance and expertise. Curated is working to change that, connecting shoppers with sports and travel aficionados to guide them through their purchase—and achieving a lower-than-1% return rate

Cafe & Restaurant Equal Parts kitchenware offers customers on-demand cooking coach access with purchase

DTC cookware brand Equal Parts offers customers 8 weeks’ worth of free access to a cooking coach with the purchase of any Equal Parts cookware kit to help them develop skills and confidence in the kitchen. Coaches are online from 4:00 to midnight every weekday, and then noon to midnight on the weekends to serve any on-demand needs, enabling users to chat with them via text or Slack and get real-time answers to their cooking queries.

Beauty Morphe Beauty Is Tapping The Creative Consumer With In-Store Studios

The fledgling cosmetics brand continues to blur the line between physical and digital experiences, hoping to drive traffic to its growing fleet of stores with on-premise creator studios

Design Ten Years Of Change: What To Expect From Retail In 2020 And Beyond

From our 10th annual Future Of Retail report, these five revolutionary shifts in the way retailers connect with and serve consumers over the past 10 years are harbingers of a hyper-personalized and utility-focused decade to come

Packaging & Product Engagement PUMA X Greenroom's multi-sensory trial experience immerses customers in a soccer field simulation

Sportswear brand PUMA partners with design firm Greenroom to incorporate SkillCube, an immersive product trial experience hosted in a compact room, in its New York City flagship. SkillCube supercharges users' motivations through leveraging multi-sensory technologies—a 270-degree high-quality LCD screen, CGI and sensors—to simulate a soccer stadium environment as well as providing exercise routines led by sports celebrities such as soccer players Antoinne Griezmann and Lewis Hamilton.

Brand Activation & Immersion Abercrombie & Fitch features city-influenced apparel and events at Williamsburg hotel

Fashion retailer Abercrombie & Fitch is opening an outpost at the Hoxton hotel in Williamsburg, featuring city-influenced apparel and events for young travelers. The pop-up, inspired by the retailer’s “Do 96 Hours In” campaign, features clothes curated by influencers Tara Sowlaty and Alyssa Coscarelli, plus local events and the chance to snag $96 overnight stays.

Banks, Insurance & Financial Services American Express' exclusive food & gift popup opens to members in celebration of Small Business Saturday

Financial services company American Express is opening an exclusive pop-up for its members in celebration of Small Business Saturday. American Express Platinum House features premium NYC dining, including bites and drinks from Wayan, Legacy Records and the Michelin-starred Cote Korean Steakhouse. The brand also offers a concierge, local guides and gift wrapping.

Store Experience & Design RealSelf launched House of Modern Beauty popup to immerse guests in beauty treatments and talks

Cosmetic treatment planning service RealSelf is launching its House of Modern Beauty pop-up for just two days in Hudson Yards. Guests can get beauty treatments, take part in immersive brand experiences, and listen to insider panels that include speakers from WWD, Vogue and The Cut. Tickets to the immersive space cost $50.