Whether it’s for bold theatrics, white-glove customer service or experimental concepts, there’s no city like New York to experience retail innovation. It’s not just the volume of stores and services that make it an important hub for anyone looking for new ideas in the shopper experience: It’s the diversity of approaches that manifest across the five boroughs.
Each year, innovation research company PSFK develops a fresh New York-focused guide showcasing the best retail that the city can offer. Informed by the latest trends research in the PSFK Future of Retail 2020 report, this city guide, published in conjunction with our New York Retail Innovation Week (NYRIW) festival in January, offers a new and objective overview of the most important stores to inspire brands and retailers in any category.
Published January 2020