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PSFK Report

New York Retail Innovation Guide 2020

Whether it’s for bold theatrics, white-glove customer service or experimental concepts, there’s no city like New York to experience retail innovation. It’s not just the volume of stores and services that make it an important hub for anyone looking for new ideas in the shopper experience: It’s the diversity of approaches that manifest across the five boroughs.

Each year, innovation research company PSFK develops a fresh New York-focused guide showcasing the best retail that the city can offer. Informed by the latest trends research in the PSFK Future of Retail 2020 report, this city guide, published in conjunction with our New York Retail Innovation Week (NYRIW) festival in January, offers a new and objective overview of the most important stores to inspire brands and retailers in any category.

Published January 2020

This report is part of a series that PSFK has published on innovation in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides. Contact our sales team at or +1 646 520 4672 for more information.