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PSFK Report

The Office As Service Experience

This research examines how employers are rethinking the office in order to improve employee experience. Consumers have increasingly come to expect a higher level of service from brands, and they carry these high expectations over into the workplace environment, especially as the lines between personal and professional lives continue to blur. In order to attract and retain employees, companies are responding by creating ‘future of work’ offices with more retail- and hospitality-like amenities.

This research paper explores best-in-class examples of business that are redesigning the physical space to be more engaging and accommodating, as well as offering enhanced benefits, services and tools in order to increase employee productivity, satisfaction and well-being.

Published September 2018

This report is part of a series that PSFK has published on innovation in in retail and along the customer experience journey. Our reports provide business ideas to corporate members of our research intelligence service. In addition, we provide talks and ideation workshops based on the contents of our surveys and guides. Contact our sales team at or +1 646 520 4672 for more information.