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The Office As Service Experience

The following research examines how employers are rethinking the office in order to improve employee experience. Consumers have increasingly come to expect a higher level of service from brands, and they carry these high expectations over into the workplace environment, especially as the lines between personal and professional lives continue to blur. In order to attract and retain employees, companies are responding by creating offices with more retail- and hospitality-like amenities.

This research paper explores best-in-class examples of business that are redesigning the physical space to be more engaging and accommodating, as well as offering enhanced benefits, services and tools in order to increase employee productivity, satisfaction and well-being.

Published September 2018

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The Office As Service Experience