Optimizing The Post-Purchase Narrative

This PSFK Research Paper provides an overview of best practices in customer service delivery and the after-sale experience. The paper provides related insight and examples showing how retailers and brands are implementing technology and programs in order to provide personalized, attentive and timely service, along with post-purchase engagement to foster brand loyalty.

Published May 2017

Pro content
The 8-page research paper provides:
  • A stats-driven overview of customer service best practices
  • Insight about and examples of best-in-class customer service and after-sale experience practices
  • A guide to related PSFK reports for further reading

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Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.