Marketing Debrief: Text & Messaging

PSFK Labs’ Marketing Debrief: Text Messaging tackles how SMS, messaging and chat are once again prevalent and even integral to delivering best-in-class brand experiences to customers.

Published July 2015


Summary Presentation

The report includes:

  • 5 Trends outlining the future of text & messaging in customer interactions
  • 15+ Best-in-class examples
  • Supporting statistics 
  • Deep dive articles outlining the most crucial aspects of successful chat interactions
  • Actionable implications for brands/marketers and key takeaways
  • Plus a 25-page full presentation deck

Member content


Private Presentations

The team at PSFK Labs can present tailored versions of the findings of the report to private corporate teams and at public events. To book an in-person presentation, contact reports@psfk.com.

Team Workshops

Turn the trends into action, with a PSFK Workshop. Customized specifically for your business' goals, needs and culture, this is a two-day intensive, hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Your team will leave not just inspired and informed, but ready to take action. To discuss a private workshop contact reports@psfk.com.