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Redesigning The Healthcare Service Experience

This PSFK research paper gives an overview of how brands are creating better private health insurance experiences, with a focus on offline, in-store and affiliate digital services. To streamline healthcare services and eliminate much of the friction that patients face in the healthcare ecosystem, providers are employing conversational chatbots, data-driven recommendation platforms and other digital services to provide relevant recommendations and personalized, 1:1 insights. Health brands and related organizations are also engaging customers through immersive and wellness-focused experiences that optimize customers’ knowledge and use of health products.

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Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences. There are three ways to get in touch:

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Contact Jeff Weiner at jeff.weiner@psfk.com
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Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.

Use our chat window
Contact Jeff Weiner at jeff.weiner@psfk.com
Or give us a call at +1 646-520-4672