Reinventing Customer Care With Chatbots

The PSFK research paper gives an overview of how brands are leveraging chatbots to offer customers tailored real-time support and optimized brand experiences. The paper highlights key examples that show how brands are exploring conversational interfaces that enable more emotive, responsive and personalized chatbot assistants, as messaging platforms become ubiquitous and essential platforms that users engage with daily. Tangential research also explores how the healthcare industry is evolving, given these new technologies, helping to cut costs and improve efficiency for both patients and medical professionals.

Published February 2018

Pro content

Invite the analysts behind this PSFK report to come and provide a tailored presentation at your office or next conference. We work to tailor our talks to provide context and actionable recommendations for all audiences.

Innovation Workshops

Turn the insights and recommendations found within this report into action through a workshop. Customized specifically for your business' goals, needs and culture, this is a hands-on dive into the ideas and trends in our reports, with a focus on implementing them for your own business or clients. Whether these run from 4 hours to 2 days, your team will leave not just inspired and informed, but ready to take action.


Please provide your details so we can respond with more information about this report.