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Reinvigorating Brand Loyalty Through Trust, Purpose & Values

Executive Summary

The pandemic has seen a consumer and marketplace that have been radically altered by mental and physical health crises, racial injustice, economic disparity and supply chain disruption to name a few. In light of these changes, the traditional rulebook for engaging audiences must be reimagined.

Report Overview

In this brand loyalty report created in partnership between PSFK and Toluna, learn how new consumer expectations are driving brands to pursue a purpose-led agenda and increasingly adopt a people before profit mindset. Explore the trends defining progressive innovation and discover how successful brands are taking part.

What You’ll Learn In This Report

  • Understanding what is most important to your consumer: beyond marketing campaigns and the standard approach to CSR, brands must seize the opportunity to support and grow the communities of which they are a vital part.
  • By listening to the needs of their consumers, prioritizing honest communications and taking meaningful actions, how brands can build trust and foster loyalty now and in the future.

Who Prepared This Report?

This brand loyalty report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.