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Next-Gen Convenience: Innovations In Automation & Self-Serve

This PSFK guide is a retail automation report for leveraging new customer touchpoints to drive engagement & sales.

Executive Summary

Modern twists on classic machinery and digital tools are helping brands and retailers create seamless and automatic offerings that, in turn, streamline the purchase process for their customers, whether it be a food service facility or a golf shop. Automated systems, vending machines, and robotic solutions provide brands and retailers with the opportunity to not only excite consumers and connect with them in new ways, but enable them to complete transactions and obtain a diverse range of products like groceries, fresh food, and even fill their prescriptions, in a timeframe that is most convenient for them.

Report Overview

In this retail automation report, the PSFK research team explores the self-service tools, technologies, and locations brands and retailers are launching in order to integrate convenience and drive sales around a wide variety of quality products.

What You’ll Learn In This Report

  • Learn about the pre-, during, and post-purchase solutions that offer consumers an entirely contactless journey.
  • From featured trends and highlighted examples, discover an approach to service that utilizes technology, robotics, and automation in order to provide maximum personalization and convenience.
  • By tapping into mobile technologies and empowering consumers to utilize their personal devices, information, and choices to complete transactions, how businesses can reduce friction and maximize safety.

Who Prepared This Report?

This retail automation report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.

Published May 2021