This PSFK Guide is a retail logistics innovation report for retailers and brands to better serve a growing audience of digital-first shoppers by turning to machine learning and artificial intelligence to deploy operational efficiencies.
Retail operations, specifically those touching upon fulfillment, have been forever changed by the disruptions to daily life over the past almost-two-years. A rapid acceleration in digital behaviors has driven e-commerce growth to new heights, and ushered in a new era of shopper expectations around product order fulfillment as well as the overall delivery experience. Retailers are finding that their future success lies in meeting this new breed of customers’ needs and expectations for delivery convenience, flexibility, and self-service.
To help our community better understand and activate a new set of best practices in operational fulfillment, the PSFK research team has identified seven key strategies that they can use to reshape the future shopper experience by optimizing retailer capabilities to unlock necessary omnichannel value through fulfillment speed and efficacy.
In this retail logistics report, the PSFK iQ research team looks at seven key trends reshaping the future shopper experience by optimizing retailer capabilities to unlock necessary omnichannel value through fulfillment speed and efficacy.
This retail logistics report provides:
Published on: Dec 12, 2021
This retail logistics report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.
To keep pace with consumer expectations for on-demand delivery and efficiently handle the increasing volume of online orders being placed across a host of channels - mobile, social media, websites, chat - retailers are redesigning the warehouse for the autonomous age. From microfullment operations to robot-powered warehouses and designated eCommerce fulfillment centers, autonomous technology coupled with AI and machine learning is being layered into these environments to support human employees and streamline order picking, ultimately...Pre-Programmed Efficiencies
As retailers look to expedite deliveries, offload fulfillment costs and improve their carbon footprint, they are leveraging their logistical resources and software services to better anticipate consumer demand, move product closer to consumers and even partner on shipment costs. To build a more flexible delivery model, logistics technology is being used to intercept packages mid-flight or while in transit in the case of shutdown facilities, allowing items to be rerouted in real-time. Meanwhile, delivery software...Streamlined Order Picking
In response to today’s mass adoption of both eCommerce and BOPIS channels, today’s retail employees are taking on new responsibilities when it comes to fulfillment, both within warehouses and the physical store. To better support their associates, retailers are investing in new tools and features to streamline the process of locating, selecting and ultimately fulfilling orders. From AR enabled, hands-free wearables to introducing features for customers to proactively select backup options, retailers are taking steps...
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