This PSFK Guide is a retail logistics report for retailers and brands to better serve a growing audience of digital-first shoppers by turning to machine learning and artificial intelligence to deploy operational efficiencies.
Retail operations, specifically those touching upon fulfillment, have been forever changed by the disruptions to daily life over the past almost-two-years. A rapid acceleration in digital behaviors has driven e-commerce growth to new heights, and ushered in a new era of shopper expectations around product order fulfillment as well as the overall delivery experience. Retailers are finding that their future success lies in meeting this new breed of customers’ needs and expectations for delivery convenience, flexibility, and self-service.
To help our community better understand and activate a new set of best practices in operational fulfillment, the PSFK research team has identified seven key strategies that they can use to reshape the future shopper experience by optimizing retailer capabilities to unlock necessary omnichannel value through fulfillment speed and efficacy.
In this retail logistics report, the PSFK iQ research team looks at seven key trends reshaping the future shopper experience by optimizing retailer capabilities to unlock necessary omnichannel value through fulfillment speed and efficacy.
This retail logistics report provides:
Published on: Dec 12, 2021
This retail logistics report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.
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