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UX for New Modes of Working and Living

The recent rise of hybrid and remote work has catalyzed the adoption of professional collaboration tools and interfaces, as companies and organizations liaise internally and externally across datasets, personal schedules, dispersed team needs, and project deliverables; all with the aim of providing a universal experience for knowledge workers regardless of physical location. Integrating new ways of communicating into a single platform that provides for the surfacing and sharing information across text, voice, and video has become a new priority to lessen employee disconnect and other business process interruptions that result in a loss of productivity.

Similar needs are arising at home, and on consumers’ smartphones, as the level of every-day technology encased in their devices increases at a blistering pace. Hands-free, voice-activated interfaces are lessening the reliance on screens, and streamlining formerly complex business processes of task completion. Advances in image-recognition technology are lowering barriers around tasks both small – like shopping for a specific item online – and large, like virtually troubleshooting a piece of machinery; aiding in the consumer lifecycle from discovery to post-purchase service.

As the ever-evolving, technically sophisticated and digital-first ecosystem begins to transmute the more mainstream elements of daily life, new tools and solutions are being made available to put control and customization back in the hands of the consumer. No-code and low-code collaboration technologies, alongside simplified interfaces and powerful APIs, are making it easy and possible for everyone to access and activate the growing world of connected devices on their own time, and in their own way.

In this report, the PSFK Research team explores the innovative interface tools supporting the rise of automated, collaboration technology features. To help business decision makers and remote workers better understand this high-growth space, PSFK has identified 4 key trends at play in the adoption of sophisticated digital convenience solutions as an integral part of society’s everyday life.