This store experience & design guide is a vending and automation innovation report for brands and retailers to use self-service tools, robotics and automatic technologies to deliver convenience & drive sales across product & service categories.
Applications of classic vending and self-serve solutions are being updated with digital technology and connectivity to help brands and retailers create automated customer experiences that enhance convenience, boost personalization and drive operational efficiencies. From a brand and retailer perspective, automated systems, smart vending machines, and robotic solutions are providing opportunities to not only excite consumers and connect with them in new ways, but meet consumers where they are, whether that’s in-store, within their local neighborhoods or even their own doorsteps.
In this vending and automation innovation report, the PSFK iQ research team explores the self-service tools, technologies, and applications brands and retailers are launching in order to integrate convenience and drive sales around a wide variety of products and services. Learn about the pre-, during, and post-purchase solutions that offer consumers an entirely contactless journey. From featured strategies and highlighted examples, discover an approach to service that utilizes technology, robotics, and automation in order to drive maximum personalization and convenience.
In this vending and automation innovation report, the PSFK iQ research team explores the self-service tools, technologies, and applications brands and retailers are launching in order to integrate convenience and drive sales around a wide variety of products and services.
This vending and automation innovation report provides:
This video includes a presentation of key insights from this PSFK In this vending and automation innovation report plus expert discussion with Scott Finlow of PepsiCo Foodservice and Edith Vali of Cleveron.
This product manufacturing innovation report was developed by the same PSFK research department that since 2004 has provided trends-led innovation consulting advice to Apple, BMW, Facebook/Meta, Google, Microsoft, Samsung and Volkswagen.
Food service is looking beyond the vending of prepackaged meals and beverages–and is developing robotic systems that prepare and even cook food for the customer. By partnering with robotics companies and solution providers, retailers across the food services industry digitizing their cafes and restaurants are not only creating greater efficiency across ordering processes and actual inventory, but also providing their customers with greater personalization options at scale.Robo Associates
To keep pace with consumer expectations for on-demand delivery and efficiently handle the increasing volume of online orders being placed across a host of channels - mobile, social media, websites, chat - retailers are integrating robotic assistants into the workforce. Advances in technology and a lower cost of entry have led to a growth of mechanical servers amongst retailers–on the shop floor, in pick-up zones and for menial tasks that help staff take on more...Scan and Personalize
Vending machines and automated point of sale services are using computer vision technology to understand their shoppers better and respond with a personalized service. Sometimes the service tailors product selection such as beauty products based on skin type and at other times it can be used to restrict purchase – e.g. not serving minors alcohol. Outfitted with facial recognition AI, QR codes and mobile-activated services, these connected stores, kiosks and self-serve stations are powering hyper-personalized...
The on-demand, automated store hailing platform has the potential to revolutionize anytime, anywhere convenience.JD.com’s Robot-Run Store Combines Online And In-Store Experiences
The Chinese retail giant has landed in Europe, with two next-gen robotic stores launched in the Netherlands under a new brand name, Ochama.