Analysis & Opinion
Services & Events
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This briefing will allow attendees to get an inside scoop from several pioneering companies across the city while also engaging and learning from the PSFK retail intelligence team.
Simplr is a customer service platform that retailers are able to outsource. Simplr's platform uses their knowledge base, macros, and historical customer inquiries to understand the business of the brand in order to receive and respond to inbound emails, live chats, and/or SMS messages that customers communicate to the service with.They also use AI to assist customers with Simplr support, which is a service they provide to clients that get timely responses to ensure higher customer satisfaction.