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Here are the most popular stories that retailers and brands are reading right now to inspire them with their CX innovation work.
Author Macala Wright discusses how grocers are responding to shifting consumer shopping habits, and speaks to innovators in the category about embracing smaller formats, popups, local stock and community
How the hospitality brand organically invented an elevated country motel experience in the era of Airbnb
PSFK founder Piers Fawkes speaks with the buzzy American country hotel about starting as a repurposed '60s motor lodge and organically evolving the motel experience into a community-led lifestyle resort
PSFK spoke to the premium women's workwear brand about opening a new, convenience-focused store format, featuring a more traditional grab-and-go retail experience and no need for appointment booking
How brands are leveraging technologies to maximize visitors’ experiences in public spaces and reimagining city life for modern urbanites
PSFK interviews Zachary Podbela, the founder of The Rotation, to discuss the future of streetwear retail and the on-demand potential of subscription e-rental
From coworking for senior citizens to social clubs for people of color, these spaces allow marginalized identities to form strong communities
How companies are championing diversity and inclusivity by rethinking the employee experience