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Quick reads on the latest trends

• Analysis How The Travel Sector Is Enhancing CX To Respond To New Consumer Mindsets

  With travel once again nearing its pre-pandemic peaks, both customers and companies face a very different landscape – lingering economic uncertainty, increased safety concerns and an ever changing set of rules and restrictions to navigate. In addition to their reservations, tickets and passports, travelers must now contend with masks and vaccination cards, all before reaching […]

• Case Study Star Alliance, NEC, and SITA Pave Way For Touchless Journeys With Biometric ID

  To provide its frequent flyer loyalty customers with a faster, more seamless travel experience, Star Alliance is rolling out a new biometric identity platform across participating airlines and airports in partnership with SITA and NEC to remove friction points from the customer journey.

• Case Study Hopper’s Price Freeze Hotel Tool Saves Deals And Covers The Difference Later

  Travel app Hopper expands its PriceFreeze payment solution to hotels, allowing travelers to put down a deposit and lock in booking deals for up to 60 days.

• Case Study United Airlines Launches QR-code Powered Virtual ‘Agent on Demand’ Services

  A QR-code powered virtual “Agent on Demand” service is being rolled out by United Airlines to provide their passengers with contactless help and in-the-moment service at select airports.

• Analysis Lessons In Creating Loyalty Through Elevated Merchandising, Sustainability and Convenience

  The supermarket has been more or less immune to the often repeated calls predicting the death of the physical store but all of that changed over the past 18 months when quarantine prompted a majority of shoppers to experiment with buying their groceries online. Suddenly, consumers who never would have considered digital options for their […]

• Case Study Gorillas 10 Minute Bicycle Deliver Service Wheels Out Beyond Europe

  Grocery orders placed within startup's app are fulfilled for a fee and delivered rapidly thanks to micro fulfillment centers located within each serviced neighborhood.

• Case Study Supermarket Chain Asda Trials Package Free Sustainable Store

  UK grocery store will offer refill stations, produce lines sold loose and unwrapped, an area for local vendors and "comprehensive" recycling. 

• Case Study Kroger Launches Accelerator Program To Boost Fresh And Local Suppliers

  Grocer's incubator identifies fresh food producers that can expand their local and regional offerings across the country.

• Analysis High-Touch Digital Purchase Journeys: Instilling Trust & Confidence Through 1:1 Expertise & Immersive Experience

  Digital shoppers are savvy and sophisticated. Whether shopping entirely online or browsing prior to visiting a store, consumers are using an expanded range of digital channels and tools to discover, research and buy products. Brand websites are often only one stop in a customer’s shopping journey as they turn to social media and other sources […]