Aeronautics

Hotels, Hospitality & Travel United Airlines Offers Dynamic Flight Pricing For Rewards Members

The airliner is replacing the more traditional pricing model with a dynamic one for passengers purchasing with frequent flyer miles

Loyalty & Membership American Airlines Enhances Premium Travel Experience With Amenity Kits

Catering to the business and regular long-haul traveler, American's new in-flight kits add extra luxury to premium passenger classes

Merchandising & Curation Luxury Amenities Brand Helps Airliners Build Consumer Rapport

As travel kits see a resurgence in popularity, an amenities company is helping airliners make use of the opportunity to build consumer-brand associations and create memorable experiences

Brand Activation & Immersion JetBlue Offers Customers The Chance To Volunteer At A Mystery Destination

This Giving Tuesday, the low-cost airliner's JetBlue For Good campaign will send 50 contest winners to an undisclosed location to give back to local communities

Automotive Interview: How One VR Company Plans To Fix The Flying Experience

Faced with tough competition and pressure to innovate, airlines are looking to improve the in-flight experience, and the CEO of VR company SkyLights believes he has found the solution

Post Purchase Service & Support Travel Platform Acts As Concierge For Passengers While Helping Airlines Collect Data

Guestlogix allows airlines to elevate their customers' experience by letting travelers seamlessly book hotels, flights and car services while also providing key data to airliners on what customers value most

Automotive American Airlines Rewards Elite Customers With Tarmac Cadillac Concierge

The airline is offering a surprise complimentary transfer via Cadillac to pre-selected Concierge Key members, increasing its service value for elite passengers

Children Airline Offers Passengers Wellness-Focused Flight, Including Sleeping Bunks, Childcare And Gym Equipment

As part of its Project Sunrise, Qantas Airways is working on a long-range airliner that boasts a range of wellness amenities to make the 20-hour flight from Sydney to London more tolerable

Food & Beverage American Airlines Lets Economy Passengers Reserve Food In Advance

American Airlines now lets passengers on certain flights reserve their food via its website or app up to 30 days ahead of their trip

Hotels, Hospitality & Travel Singapore Airlines To Offer Passengers Wellbeing Meals And Exercises

For several of its long-haul U.S. flights, Singapore Airlines is offering an elevated travel experience that centers on improved wellness, integrating the evergreen healthy living trend into its service

Loyalty & Membership Alaska Airlines' Mileage Plan Lets Members Ship Wine Cases At No Extra Cost

By joining the airline's loyalty program, customers can drop off cases of wine to be shipped to their travel destination, complimentary of the airline

Shopper Education & Assistance Service Lets Travelers Provide Feedback On Airplane Cabin Temperature

In a push for DOT regulatory standards, passengers now are able to report uncomfortable or potentially dangerous aircraft temperatures on their phones

Post Purchase Service & Support Etihad Airways Offers Passengers With Pre-Existing Medical Conditions Special Service

The services, including in-flight nurses, will provide support to customers throughout the entire journey, helping make air travel feasible for those in need of aid while also reducing costly health-related flight delays

Customer Experience Journey Airliner Employs Consumer Insights To Improve Flight Experience

Scoot partnered with CX experts at Qualtrics to convert data-driven analytics into actionable insights, improving its passengers' journey

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