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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

Recommended Experts

Expert

Aria Finger is the CEO at Do Something, the largest global organization for young people and social change with over 5million members. She is also the President of TMI, a boutique agency that uses the expertise of DoSomething.org to help brands and non-profits achieve their goals.

Expert

Jonah Bloom is co-president and co-CSO of creative agency KBS. Jonah has done work for companies like BMW, Vanguard, HomeGoods and Keds by uncovering the brands' core purpose and ensuring they're connecting with consumers who care about that purpose, in a way that delivers meaningful business results.

Related Video

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Peter Rivera of Infusion Digital Agency explains how technology can help build more loyalty and a better brand experience

July 16, 2015
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How fans are sharing and repurposing media to articulate their ideas to the world

June 2, 2015
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