Convenience store chain 7-Eleven introduced a next-gen robot dubbed Veny in its Seoul, South Korea, location. The AI-powered robot comes with the hand-pay system, which identifies individual customers by their veins, allowing customers to pay simply by placing their hand on the robot.
Quick-service restaurant chain McDonald’s is using AI to personalize the menus of its drive-thru location. Thanks to its acquisition of AI startup Dynamic Yield, McDonald’s can make hyper-targeted changes to its digital outdoor menu boards at individual locations. Taking into account contextual factors like weather, time of day, traffic and popular items, the menu’s ‘decision technology’ can instantly rearrange the display to highlight specific items that may be most desirable to diners in that moment, as well as suggest items based on their current selections.
Global payments company Mastercard has partnered with self-service kiosk technology provider Zivelo to trial AI-based voice ordering at select locations of the drive-in chain Sonic. At the drive-thru, guests place their orders with an AI-powered voice assistant, while an integrated digital menu display can be customized in real time, taking into account context, like weather, time of day, season and location, as well as specific customer preferences. The system aims to streamline repeat orders and use data to offer personalized suggestions and loyalty rewards that are more relevant.
Startup Lunchclub leverages AI and data to help users foster professional relationships inside specific industries, setting them up for 1:1 meetings with the ideal connections. Each Monday, users receive an email asking them their preferred meeting times and places, then they receive their matches along with personalized introductions twenty-four hours later.
Chinese ecommerce company Pinduoduo is building an AI-supported logistics data network to speed up deliveries, automating warehousing, optimizing route planning and improving parcel sorting. It includes systems specifically designed for online sales of fresh produce, and uses data analysis to reduce spoilage by helping farmers identify the optimal time to plant and harvest different fruits and when they should be packaged and shipped.
With computer vision and VR, these retailers are overhauling their previous merchandising strategies and analyzing data to improve placement
Using state-of-the-art AR, VR and AI technology, brands like Walmart and Macy's are making the retail experience more personal and engaging
With features like personal guidance and interactive displays, these brands are changing the way that customers shop and buy products in stores
Harnessing the power of AI on mobile devices, these retailers are changing the way that customers discover and purchase products online
tripAbrood is a new service that uses AI to search and book accommodations and travel for families, cutting down on time spent planning
It isn't just deepfakes—here's how AI will enable mass personalization in video and unlock high engagement and returns for retailers across verticals
Proactive Customer Care implements the company's proprietary ThinQ AI to enable personalized, in-moment support, alerting consumers to problems and offering solutions for a better overall ownership experience
NakedPoppy uses a short quiz and one picture to offer a curated list of sustainable, cruelty-free products to each of its shoppers
With the power of big data and deep research, companies are now able to create food experiences that are optimized for each unique customer, leveraging accompanying fitness platforms, customized pairing recs and more