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January 16, 2019 | New York City
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Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

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Lonneke is responsible for setting up and implementing the commercial strategy for social media within KLM Dutch Airlines. The highlights of her work include service recovery campaign via social media during the 2010 Icelandic ash cloud crisis, and spearheading the KLM Surprises campaign which received accolades worldwide and earned her several service industry awards.

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Adam is an entrepreneur. He is the chairman and CEO of Assembled Brands, a collection of fashion brands, and co-founder and chairman of General Assembly, a private school for professional development.

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The Soarigami mimics paper airplanes to double armrest area and improve quality of life during air travel

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Customers want to connect with the people behind a premium product or brand so they can understand the product better, argues Adam Pritzker of Assembled Brands

August 17, 2018
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