X
menu
Broad Narrow
analysis

Related Insights

Related Features

Event

Who Should Attend?

January 16, 2019 | New York City
Features
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

Recommended Experts

Expert

Xavier is a management and strategy consultant. As the founder of the BCG Detroit Office and former global co-leader of the automotive practice, Xavier has 20 years of experience, focusing on turnarounds and organization transformation, M&A, post-merger integration, growth strategies, innovation, go-to-market and digital. He advised the US Treasury on the restructuring of GM and Chrysler and the Fiat-Chrysler alliance, as well as GM's IPO. He also received numerous awards for consulting, including being named one of the "Top 25" most influential consultants by Consulting Magazine in 2012, and Turnaround Consultant of the Year in 2010.

Expert

Specialties: digital media strategy, interactive strategy, social media, user research, brand/design strategy, community management, analyzing trends, trend forecasting, qualitative and quantitative research, biz dev, cultural insights, storytelling, content strategy

Related Video

Video

Mike Rawlinson and Eoin Billings discuss their collaboration on using wayfinding to improve urban access.

June 9, 2014
Video

Customers want to connect with the people behind a premium product or brand so they can understand the product better, argues Adam Pritzker of Assembled Brands

August 17, 2018
More Insights
No search results found.