Automated teller machine

Banks, Insurance & Financial Services Wells Fargo Invites Customers To Bank In Lounge-Style ATM Center

Hoping to revamp its image, the financial group is testing out Express Centers in Utah and Washington, D.C., lounge-style ATM spaces that invite customers to stay, relax and even work

Beauty Las Vegas Retail Highlights: PSFK's Picks For Travelers At Shoptalk 2019

PSFK rounds up the top retail and hospitality destinations for those headed to Sin City to attend the 2019 edition of the big event

Analysis Interview: How 167-Year-Old Money Exchange Western Union Keeps Evolving For New Generations

PSFK speaks to Mike Hafer, SVP, Marketing and Field Execution, North America for Western Union about how his company is building a future-proof, multigenerational strategy

Brand Activation & Immersion KLM Airlines Is Building Brand Awareness With An ATM, Radio Station And Restaurant

The Dutch airline is marshaling a series of activations in response to consumer insights indicating a lack of awareness in its target market, hoping to drive engagement with interactive and informative community experiences

Customer Experience Journey How One-To-One Service Is Improving The Digital Retail Experience

From access to 24/7 tech support to live chat with in-store associates, retailers are focusing on providing personal service and aid for customers, retaining a human element in a virtual world

Transactions & Payments Venmo's Debit Card Lets Users Pay Without Their Phone

The mobile payment app is optimizing its user experience by letting members pay with their Venmo balance via debit card, facilitating and expanding the use of the service while also eliminating the need for a phone

Post Purchase Service & Support Visa Makes Travel Banking And Card Canceling Easier With Chatbots

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

Transactions & Payments Amsterdam Airport's Bitcoin ATM Allows Travelers To Exchange Euros For Crypto

Schiphol airport has installed a cryptocurrency station in the hopes of making currency exchange more convenient for international travelers

Loyalty & Membership How Virtual Assistance Is Revolutionizing The World Of Finance

From virtual reality banking systems to AI chatbots and personalized rewards, financial services are finding innovative ways to improve while delivering more convenient support

Retail Bank Redesigns Stores With An Open Plan To 'Humanize' Financial Services

Nationwide Building Society debuted a new format for its retail spaces that welcomes the community

Syndicated This Financial Startup Is Making Banking More Social

Monzo is a truly unusual thing—a bank young people are excited about. But while its speed and ease of use are impressive, there is a problem—it’s not making money

Health Medical ATMs Let People Easily Buy Health Insurance In India

Max Bupa Health Insurance is marketing its health insurance to consumers with special machines that connect customers to the right plans

Technology Spending Bitcoin In The Real World Is Much Simpler With This New Visa Card

The 'Dragoncard,' backed by London Block Exchange, converts Bitcoin into money at the moment of each transaction

Banks, Insurance & Financial Services ATMs Could Soon Go The Way Of The Payphone

Like telephone boxes, they could become a relic of a bygone age