automation

Brand Activation & Immersion Apple Expands Recycling Program For Earth Day 2019

The tech co is not only investing in its robotic phone recycling program to help more consumers curb electronic waste, but is also launching a Material Recovery lab in Austin to further its sustainability research

Health Interview: How ePharmacy Truepill Is Aiming To Fill 100,000 Prescriptions A Day With A Technology-First Approach

Truepill is a business-to-business telehealth startup that's quietly managing a tech-driven, seamless operation behind the scenes of the booming digital healthcare industry

Food & Beverage How Airports Like LAX Are Using Automated Services For Frictionless Experiences

Using a mix of app-enabled, data-driven and seamless technology, airport retailers are creating frictionless experiences for busy pre-boarding customers

Fashion & Apparel How Brands Like Eloquii Use Technology To Upgrade Customer-Employee Interactions

Leading retailers are equipping store associates with technology-based assistance like facial recognition and AI to digitally enhance the brick-and-mortar service experience

Retail How Brands Like Rent The Runway Are Strengthening Consumer-Retailer Connections With DIY Technology

In an excerpt from PSFK's Enhancing Service-Based Experiences Through Automation report, here are three retailers investing in do-it-yourself technology to let customers gain control and personalization over their shopping experience

Retail How Brands Like Walgreens Use Employee Communication Platforms To Optimize Customer Service

Next-gen technology platforms help retail associates communicate across store floors, manage inventory and better assist customers

Delivery & Logistics Op-Ed: The “Ins-and-Outs” Of The 5G Automated Experience

In an op-ed for PSFK, author Christopher Nurko explores the emerging drivers of value in retail, outlining how 5G technology can help retailers deliver excellent experiences at all stages along the path to purchase

Beauty Pinterest Enhances 'Shoppability' With Full Ecommerce Automation

Pinterest is moving to completely automate its ecommerce Shop the Look function, marshaling AI to scale across the billions of images it shows Pinners

Grocery, Convenience & Supermarket Giant Implements In-Store Robot To Track Spills And Restock Shelves

Giant Food Stores launched a robot called Marty, which can relieve human employees of tasks such as monitoring the store for safety hazards like spills or keeping track of shelf stock, letting associates engage in more meaningful work

Automotive In-Store Drones Can Monitor Correct Shelf Stocking And Customer Activity

The robotic devices, created by Pensa, ensure that shelves stay stocked and items are where they are intended to be, offering manufacturers and retailers a less expensive way to monitor inventory as well as customer activity

Shopper Education & Assistance How Brands Like Gap Automate Supply Chains For Greater Efficiency

To keep up with vertically integrated competitors in the DTC space, established brands from Walmart to Kroger are re-evaluating supply chain technology and implementing automation to cut costs and better use employee time

Post Purchase Service & Support Gap Builds Automated Warehouse To Deliver Shoppers' Orders Faster

Gap is integrating an advanced automation system into a recently rebuilt warehouse to help process items faster than ever, and ultimately better match supply with consumer demand

Innovation Consumers Can Cook With Alexa Thanks To Culinary Platform Integration

Amazon has partnered with cooking app SideChef to enable a rich step-by-step kitchen experience for consumers, including voice guidance, photography and video recipe demos on visually-enabled devices

Food & Beverage Robotic Coffee Stations Serve Fast And Accurate Orders

CAFE X's automated coffee machines take orders via app and work alongside human specialists, fulfilling two special orders in less than a minute