67% of Gen Zers are interested in discovering, exploring and buying new products with the help of emerging interfaces like voice-based virtual assistants and virtual reality
“Luxury has changed tremendously. Luxury hospitality has had to evolve with society. As more people have the means to travel, it’s gotten much more casual.”
Franck X. Arnold. General Manager, Ritz Carlton Toronto
“Design puts the proof in the purpose. Brands don’t get to declare their purpose anymore; they don’t get to declare that as a narrative unless there is proof to back it up. And that proof comes in the form of products and services and the genuinely useful stuff they make for their customers. That’s where design comes in.”
