C-Store

Health CVS Expands HealthHub Concept With Exercise And Nutrition Services

Pharmacy brand CVS is experimenting with its HealthHub concept, offering nutrition consultations, exercise classes and more in addition to its original medical services

Post Purchase Service & Support Walgreens Aims To Enhance Workforce With Mental Health Training

In efforts to provide better care to customers, the pharmacy chain is investing in its employees' training to help them better identify and address concerns like substance abuse or addiction

Delivery & Logistics Walgreens Stores Partner With Narvar To Provide Package Retrieval And Return

The pharmacy is further expanding its brick-and-mortar services to offer store customers package pick up and delivery at 8,000 locations

Retail Walgreens Competes With CVS To Offer On-Site Primary Care Clinics

The pharmacy chain is collaborating with primary care provider VillageMD to test out store-adjacent clinics in the Houston area, competing directly with CVS' efforts in the same city

Analysis Op-Ed: Walgreens, CVS Vie To Offer Store Customers CBD

Author Jeffrey Hill offers updates on Walgreens' and competitor CVS' moves to sell CBD products in-store, part of the former's overarching strategy to better meet customer needs and diversify product range

Food & Beverage 7-Eleven Customers Can Enjoy Beer On Tap And Organic Fare

The convenience chain is testing out alternative store formats to compete with Amazon Go, launching a Dallas location emphasizing fresh and organic options as well as an on-site Taqueria

Automotive Walmart, Target Collaborate With FedEx To Offer Autonomous Same-Day Delivery

FedEx is enabling autonomous delivery via robotic vehicles for the brick-and-mortar outposts of the big-box retailers, catering to rising consumer expectations for speedy service

Features How Brands Like Walgreens Use Employee Communication Platforms To Optimize Customer Service

Next-gen technology platforms help retail associates communicate across store floors, manage inventory and better assist customers

Store Experience & Design Walgreens To Offer Customers Affordable On-Site Dental Care

The pharmacy continues to increase its healthcare services, now offering a dental office at a Palatka, FL location designed to appeal to senior citizens and providing everything from cleanings to crowns

Banks, Insurance & Financial Services How Providing A Trusted Guide Improves The Customer Experience

From healthcare to the automotive industry, brands are applying AI to personalize and strengthen customer loyalty, relying on chatbots to act as guides for customers

Fashion & Apparel How Retailers Are Creating Personalized Experiences With Customer Data

To personalize consumer experiences, retailers are creating activations at their physical retail locations to better understand their pain points and provide them with custom-tailored solutions and product suggestions

Loyalty & Membership Coke And 7-Eleven Entertain World Cup Fans With 'Predict And Score' Game Series

World Cup viewers across 14 countries can participate in Coke's largest-ever customer activation, benefiting from a major cultural event to raise brand awareness, drive consumer engagement and promote products, having participants enter by purchasing specially marked "Share a Coke" cans

Hotels, Hospitality & Travel Guests Staying With Airbnb In Japan Can Pick Up Their Keys At Convenience Stores

The travel brand is collaborating with convenience establishments like 7/11 country-wide to ease the check-in process during Japan's current tourism influx

Beauty Walgreens Skincare Diagnostic Helps Shoppers Personalize Their Regimens

The pharmacy chain is helping customers find optimal products using digital software, joining the current trend surrounding customized beauty and skincare services