Carpool

Analysis How Brands Like Uber And Microsoft Meet In-Moment Needs With Multimodal Mobility Apps

Detailed in PSFK's Automotive CX Debrief, mobility companies are diversifying their offerings, letting customers switch between options like car sharing, public transportation, bikes and scooters as their needs change

Brand Activation & Immersion American Airlines Partners With Digital Aviation Co For Luxury Airport Experience

American Airlines is partnering with Blade experiential travel company to upgrade its premium cx with private helicopter transport to and from the airport alongside expedited, ground-level personal attendant service

Automotive All-In-One Transit Platform Streamlines Berlin Mobility

Jelbi is Berlin's mobile platform designed to help visitors and Berliners alike navigate the city, including all mobility options from bikesharing to ridehailing and public transit in one place

Entertainment Cargo Offers Rideshare Customers Discounted Event Tickets

Riders can request a special code from their driver that gives them access to exclusive ticket pricing on concerts and sporting events

Loyalty & Membership Lyft's AR Capability Helps Drivers Find Riders' Exact Locations

The ride-hailing app recently submitted a patent for an integrated augmented reality system that would help drivers better locate their passengers, using past pickup and drop-off data to determine ideal locations

Post Purchase Service & Support Lyft Local Campaign Supports New Yorkers Affected By L Train Shutdown

Capitalizing on the slated April train closure, Lyft is targeting affected NYC commuters with a campaign highlighting its new local-specific services and features

Technology Waze Lets Commuters Earn Money By Offering Carpooling Service

Democratizing rideshare services even further, navigation app Waze is testing out a carpool feature that will let regular people pick up passengers along their commute to work or school and earn commission

Retail The Latest In Our Retail Innovation Tracker: Ecommerce Leads The Way Across Cross-Industry Innovation

Analysis from PSFK’s Retail Innovation Tracker shows how innovative brands in ecommerce, grocery and sport/fitness-lifestyle (and more) are perceived

Shopper Marketing & Promotion Startup Turns Rideshare Vehicles Into Location-Aware Adverts

Grabb-It's system integrates ads that change based on location into rideshare and delivery vehicles, providing added promotion for brands while helping rideshare drivers earn additional revenue

Automotive Express Drive Program Allows Lyft Drivers To Rent Their Cars

The program, in partnership with rental service Avis, will rent out vehicles for business, with insurance and maintenance included, to prospective ride-share drivers who don't own a valid vehicle

Merchandising & Curation Volvo's On-Demand Car Service Will Recommend Vehicles Based On User Scenarios

As urban consumers rethink traditional car ownership, Volvo is moving to provide direct-to-consumer experiences like its own ride-sharing service, allowing a personalized, on-demand offer with its purpose-designed app called M

Shopper Education & Assistance Lyft Simplifies The Travel Expenses Process For Business Travelers

As more businesses take advantage of the ridesharing service, Lyft is taking active steps to accommodate expense management and reimbursement

Automotive Lyft Updated Its App To Provide Ride-Sharers With Faster Commutes

The ride-hailing service's recent redesign plans improve customer's experiences by cutting down transit time and increasing shared rides, simultaneously reducing traffic congestion by putting fewer cars on the road

Design How Automotive Groups Are Designing For Ridesharing

Transportation companies, particularly auto makers, are creating products and services specifically for vehicle sharing as the end of car ownership looms on the horizon