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January 16, 2019 | New York City
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
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Bryan Walker works for IDEO as an Associate Partner where he currently leads the organizational design portfolio. He actively pursues new ways that designers can catalyze and support massive change of complex, human systems.


At Westfield Labs, Courtney creates and manages all of the retail partnerships that power the pilots introduced into Westfield shopping centers nationwide. She plays a critical role in making sure retailers are seamlessly integrated into new digital programs showcasing the best possible implementation. Most recently, her retail partnerships were an essential part of Westfield’s digital storefront initiatives, same-day delivery, and online food ordering programs.

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