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Brand Activation & Immersion Facebook Poised To Enter The Voice Assistant Game

The social media company is working to keep pace with rivals like Amazon that are disrupting how consumers interact, entering the voice space with its own device

Loyalty & Membership WhatsApp For Business Helps Retailers Stay In Touch With Customers

WhatsApp Business is designed to help smaller companies with fewer resources offer live assistance and chat capabilities

Delivery & Logistics Interview: Digital Pharmacy Capsule On Using Technology To Elevate, Not Replace, The Human Element In Health Care

Capsule's founder explains how the digital platform is giving New Yorkers access to more convenient and transparent prescriptions, integrating technology into a slow-to-adapt industry to elevate the pharmacy experience

Automotive Gubagoo Platform Connects Auto Dealers With Customers Via Livestream, Chat And More

The conversational commerce platform is a digital solution built on live-chat and video streaming for a simpler auto buying experience, connecting shoppers with experts for direct info and advice

Food & Beverage Häagen-Dazs Uses Geo-Targeting To Deliver To On-The-Go Customers

The ice cream brand is piloting a way to offer its products to those in need of a sweet treat wherever they are using location-based technology

Entertainment Nickelodeon Fans Can Challenge Their Friends To Trivia On Facebook Messenger

Fans of Nickelodeon's Double Dare can play at home thanks to integration with the chat service

Post Purchase Service & Support Visa Makes Travel Banking And Card Canceling Easier With Chatbots

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

Fashion & Apparel Givenchy Boosts Chinese E-Commerce With WeChat Boutique

The fashion house's WeChat page gives Chinese customers access to exclusive apparel and reflects its offline branding with carefully curated imagery

Merchandising & Curation Interview: How Contextual User Experiences Are Optimizing Services

In this interview, CEO and co-founder of Talla Rob May discusses how his company is using big data and artificial intelligence to help businesses improve the user experience for their consumers

Better Customer Service With Bigger Data

In this interview, Co-Founder Rob May discusses how Talla is using big data and artificial intelligence to help businesses improve the user experience for their consumers

Retail Bot Offers Instant, Interactive Customer Conversations During Peak Hours

ServiceNow is offering a new chatbot model that can personalize results and solve problems without human intervention

Work How Co-Automated Workflows Are Increasing Efficiency

Businesses are optimizing their work as well as their services by incorporating AI and chatbot assistance into everyday routines

Health Industry Implications For Chat-Based Customer Service

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots

Home How Chatbots Are Optimizing The Digital Insurance Experience

By deploying AI-powered chat to handle specific tasks, insurance companies are making services more convenient while freeing up staff time