The conversational commerce platform is a digital solution built on live-chat and video streaming for a simpler auto buying experience, connecting shoppers with experts for direct info and advice

The ice cream brand is piloting a way to offer its products to those in need of a sweet treat wherever they are using location-based technology

Fans of Nickelodeon's Double Dare can play at home thanks to integration with the chat service

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

The fashion house's WeChat page gives Chinese customers access to exclusive apparel and reflects its offline branding with carefully curated imagery

In this interview, CEO and co-founder of Talla Rob May discusses how his company is using big data and artificial intelligence to help businesses improve the user experience for their consumers

ServiceNow is offering a new chatbot model that can personalize results and solve problems without human intervention

Businesses are optimizing their work as well as their services by incorporating AI and chatbot assistance into everyday routines

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots

By deploying AI-powered chat to handle specific tasks, insurance companies are making services more convenient while freeing up staff time

Data from PSFK's survey on chat defines consumer expectations for immediate, proactive service without sacrificing the human element

From medical chatbots to AI-powered apps that use machine learning and natural language processing, new ways to provide patients with better and faster treatment are making over the healthcare industry

As the use of virtual agents expands, research has identified specific ways that companies can optimize the efficiency and value of their chat-based services, from designing an ecosystem experience to giving the customer more control