Thanks to powerful technology, brands can now use a customer's profile to provide guided recommendations that they are more likely to buy, cutting down irrelevancy and reducing choice overwhelm

The social media company is working to keep pace with rivals like Amazon that are disrupting how consumers interact, entering the voice space with its own device

WhatsApp Business is designed to help smaller companies with fewer resources offer live assistance and chat capabilities

Capsule's founder explains how the digital platform is giving New Yorkers access to more convenient and transparent prescriptions, integrating technology into a slow-to-adapt industry to elevate the pharmacy experience

The conversational commerce platform is a digital solution built on live-chat and video streaming for a simpler auto buying experience, connecting shoppers with experts for direct info and advice

The ice cream brand is piloting a way to offer its products to those in need of a sweet treat wherever they are using location-based technology

Fans of Nickelodeon's Double Dare can play at home thanks to integration with the chat service

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

The fashion house's WeChat page gives Chinese customers access to exclusive apparel and reflects its offline branding with carefully curated imagery

In this interview, CEO and co-founder of Talla Rob May discusses how his company is using big data and artificial intelligence to help businesses improve the user experience for their consumers

ServiceNow is offering a new chatbot model that can personalize results and solve problems without human intervention

Businesses are optimizing their work as well as their services by incorporating AI and chatbot assistance into everyday routines

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots