chatbots

Post Purchase Service & Support Google CallJoy Helps Small Businesses Provide Call Services

In efforts to help smaller retailers enhance their customer support, CallJoy's suite of features and tools offers call services like directing clients to assistance and filtering spam

Fashion & Apparel Cole Haan Uses Facebook Chatbot To Combat Cart Abandonment

The shoe brand leans on the social media platform's messenger tool to provide consumers with more personalized online shopping experiences

Transactions & Payments Visa Makes Travel Banking And Card Canceling Easier With Chatbots

Visa Canada partnered with Finn AI to introduce mobile banking features that let users contact support 24/7 and even cancel lost cards via chat

Interview Interview: How Contextual User Experiences Are Optimizing Services

In this interview, CEO and co-founder of Talla Rob May discusses how his company is using big data and artificial intelligence to help businesses improve the user experience for their consumers

Retail Bot Offers Instant, Interactive Customer Conversations During Peak Hours

ServiceNow is offering a new chatbot model that can personalize results and solve problems without human intervention

Cafe & Restaurant How Beverage Companies Are Leveraging Unique Experiences

Alcohol and soft drink brands are piquing consumer interest with new experiences, from robotic decanters to chatbots and cocktail vending machines

Work How Co-Automated Workflows Are Increasing Efficiency

Businesses are optimizing their work as well as their services by incorporating AI and chatbot assistance into everyday routines

Health Industry Implications For Chat-Based Customer Service

Brands across industries, from finance to retail and food, are finding ways to improve customer service by incorporating AI chatbots

Home How Chatbots Are Optimizing The Digital Insurance Experience

By deploying AI-powered chat to handle specific tasks, insurance companies are making services more convenient while freeing up staff time

Retail Live Data: Chat In Customer Service

Data from PSFK's survey on chat defines consumer expectations for immediate, proactive service without sacrificing the human element

Wellness How Chat Interfaces Streamline Healthcare Service

From medical chatbots to AI-powered apps that use machine learning and natural language processing, new ways to provide patients with better and faster treatment are making over the healthcare industry

Retail The Best Practices For Employing Customer Service Chatbots

As the use of virtual agents expands, research has identified specific ways that companies can optimize the efficiency and value of their chat-based services, from designing an ecosystem experience to giving the customer more control

Technology How AI Can Help People Improve Their Communication Skills

As concerns abound regarding degradation of social skills in an increasingly digitized world, new applications teach humans emotional and communicative intelligence

Loyalty & Membership How AI-Powered Chat Kickstarts Customer Relationships

Intelligent bots can automate outreach and build profiles of new customers, freeing up CX staff to focus on relationship building at a higher level

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