check in

Hotels, Hospitality & Travel Alibaba's Mobile-First FlyZoo Hotel Lets Guests Navigate With Their Face

The first hotel from the ecommerce mainstay lets guests access elevators and rooms through facial recognition, book and check in via the app, and even order more towels through a room robot

Loyalty & Membership Op-Ed: Meeting Changing Hotel Guest Expectations Means Going Back To The Basics

Alex Shashou, travel industry leader and founder of hospitality operations platform ALICE, breaks down the key steps to delivering the experiences today's hotel guests want most

Analysis How Brands Like Nike Use Mobile Apps To Improve The Store Experience

Retailers are deploying AR and chat-based mobile apps to guide and assist shoppers as they navigate the physical store

Brand Activation & Immersion Miami Hotel's Bespoke Digital Platform Manages Stays And Connects Guests

The Life House Hotel in downtown Miami integrates a digital platform that allows for streamlined booking, checkin and more, including an optional social network to connect guests looking to meet new people

Retail InterContinental Hotel Guests Can Check In And Access Rooms With WeChat

WeChat teamed up with InterContinental to create a digital-first hotel in Shanghai that allows guests to check in remotely, use their phones as key cards and even order breakfast via mobile, eliminating the need for human help

Post Purchase Service & Support This Hotel Uses UberEats And DoorDash To Replace Traditional Room Service Options And Create A Tech-Enabled Experience For Millennials

The Guild, a millennial-friendly hotel with outposts in Austin and Dallas, will soon expand to more US cities

Transactions & Payments Hotel's Wearable Bracelets Let Resort Guests Shop At Neighboring Merchants

The accessory connects to hotel chain Meliá's app, enabling guests to easily access their hotel rooms and pay for any resort-related purchases at various participating retailers

Entertainment American Airlines Lets Passengers Peruse In-Flight Entertainment Via Alexa

The airline is letting Alexa users check what movie options their flight will have from the comfort of their home, helping them better prepare for their flight

Shopper Education & Assistance High-Tech Accommodation Features In China Are Improving Hotel Experiences For Guests

Several international hospitality chains are catering to needs of consumers in China for more automated service offerings, providing amenities like voice control capabilities and facial-recognition check-in

Hotels, Hospitality & Travel Marriott Guests Can Access Their Room Key Cards Using Facial Recognition

The hotel chain is using identity-recognition capabilities from Alibaba to allow guests to check in without having to speak to front desk agents, expediting the process while also liberating human agents to perform more meaningful work

Retail Guests Staying With Airbnb In Japan Can Pick Up Their Keys At Convenience Stores

The travel brand is collaborating with convenience establishments like 7/11 country-wide to ease the check-in process during Japan's current tourism influx

Interview Interview: Inside Marriott's Hotel Innovation Strategy

Toni Stoeckl, Marriott Global Brand Leader & VP, talks to PSFK about the biggest trends in travel and approaching hotel innovation brand by brand

Banks, Insurance & Financial Services Tourists In Japan Can Soon Go Cardless And Cashless

Fingerprint technology could be the backbone of tourism in Japan

Technology Delta Wants Fingerprints To Replace Boarding Passes

The airline is piloting a program that replaces boarding passes with finger scanning

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