communication

Video Connecting Your Best Associates With Customers Across Omnichannel Retail

Watch Hero’s Founder speak at PSFK's Future of Retail 2019 Conference on how to provide a human layer across digital shopping experiences

Fashion & Apparel Retail Trends Playbook Excerpt: How Retailers Like Walmart Empower Employees For Faster Service

Top retailers like H&M, Kohl's and more are marshaling AI-enabled tools that provide in-the-moment access to key data and analytics, streamlining staff communication and optimizing customer service

Hotels, Hospitality & Travel Op-Ed: Meeting Changing Hotel Guest Expectations Means Going Back To The Basics

Alex Shashou, travel industry leader and founder of hospitality operations platform ALICE, breaks down the key steps to delivering the experiences today's hotel guests want most

Delivery & Logistics How Retailers Like Macy's Use Cloud Synthesis To Optimize Consumer Data Intel

In this excerpt from PSFK and Microsoft's Retail Trends Playbook 2020, here's how three brands are implementing cloud synthesis to maximize the benefits of data-based intelligence

Shopper Education & Assistance Voice-Activated Wearable Helps Container Store Employees Deliver Better Customer Service

The voice-controlled mobile app enables employees to communicate with each other throughout the day to make sure all customer needs are met as well as provides them remote access to store analytics

Video Understanding The Value In Putting People First

As Slack Research Team Lead Christina Janzer explains, it isn't enough for brands to take user feedback at face value, they must place humanity at the core of products

Technology How AI Can Help People Improve Their Communication Skills

As concerns abound regarding degradation of social skills in an increasingly digitized world, new applications teach humans emotional and communicative intelligence

Consumer Goods How Flexible Logistics Enable Manufacturers To Meet Dynamic Demands

A scenario from PSFK’s Future of Manufacturing report shows how a flexible supply chain is able to circumvent issues and meet shifting demands

Fashion & Apparel Wearable Instantly Translates Speech For Travelers

The wearable from a company called Logbar is able to translate up to 50,000 words and phrases without WiFi or mobile data

Op-Ed The Future Of Presentations Are Adaptive And Follow Natural Conversation

James Ontra, CEO of Shufflrr, explains how future presentations will be better at automating content and following the conversation

MoMA Acquires The Original Emoji Set As A Work of Art

The museum has licensed the first 176 emojis for its growing collection of digital pictograms

Design Keyboard Designed To Help Women Use More Assertive Language

The device is a commentary on gender roles in the workplace, and features easy access to "power verbs" that help reinforce a habit of being direct in writing

Communicate With Your Friends Using Miniature Videos

Lolpop is a new chat app that wants to replace text messaging for younger mobile users

Work Microsoft Wants To Help Workers Better Communicate With Their Coworkers

Project Sonoma is a new app designed to help employees chat and coordinate shifts with their associates