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From finance-managing chatbots to mindfulness-promoting social media features, brands are looking to help consumers take charge of their consumption practices, cultivating consumer relationships and building trust
August 15, 2018

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Joanne is a writer focused on how technology is shaping art, politics and society. She currently contributes to Medium’s technology-focused opinion magazine, The Message, and is writing a book on privacy and Internet culture. Previously, she was the editor of Rhizome at the New Museum. This year, she received the Arts Writing Fellowship Award and was named as a fellow at the Carl & Marilynn Thoma Art Foundation, given to an emerging writer in the digital arts. Joanne has also collaborated on the award-winning proposal to develop workshops for building private networks for the Digital Media and Learning Competition’s Trust Challenge. Her writing has been featured in Domus, Dissent, Frieze, the Baffler, Modern Painters, WIRED, the Los Angeles Times, Saturated Space, Dirty Furniture, the Boston Globe and n+1.

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Fifteen years ago, Keith heard a presentation about the new way consumers would shop using a computer. Though many of his colleagues dismissed the idea, Keith stepped to the forefront of e-commerce; he led business development and strategy for Gap’s online stores, and now finds himself at another retail forefront—cognitive computing. At IBM, Keith uses cognitive learning and natural language computing to help retailers recognize patterns and uncover insights using shopper data.

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