concierge

Hotels, Hospitality & Travel Hotel & Resort Guests Can IM The E-Butler To Order Snacks To The Beach

Jeremiah Hotel and Resort is enhancing its guests' stay with a digital concierge service, using instant messaging to let patrons order snacks, make appointments, request housekeeping and more from anywhere

Analysis From Marriott To Vans, How To Build Loyalty With Exclusive Members-Only Clubs

From PSFK's Loyalty Debrief, here are three examples of how contemporary retailers are leveraging members-only access to develop stronger bonds with customers and fans

Brand Activation & Immersion How Leading Brands Like Jetblack Are Driving Engagement With Messaging Assistance

Spanning verticals from luxury and apparel to travel and cryptocurrency, today's most innovative retailers and services are fostering consumer engagement through messaging capabilities

Delivery & Logistics Walgreens Stores Partner With Narvar To Provide Package Retrieval And Return

The pharmacy is further expanding its brick-and-mortar services to offer store customers package pick up and delivery at 8,000 locations

Features How Brands Like Eloquii Maintain Shopper Engagement Beyond The Store

Retailers are extending their reach beyond the physical store, keeping customers engaged via apps, chatbots and personalized concierge service

Entertainment Waldorf Astoria Increases Guests' Health And Entertainment Experiences

Catering to consumer demand for experiences as well as their wellness-inclined interests, the luxury hotel is adding concierge services like aromatherapy sessions and personal reading recs

Food & Beverage Cashless Grocery Store Has Shoppers Purchase In-App To Pick Up In-Store

A Singapore concept store called The Habitat is staffed by humans and robots alike, combining the convenience of online ordering with in-store pickup in a multi-sensory, tech-enabled grocery and dining experience

Loyalty & Membership Travel Platform Acts As Concierge For Passengers While Helping Airlines Collect Data

Guestlogix allows airlines to elevate their customers' experience by letting travelers seamlessly book hotels, flights and car services while also providing key data to airliners on what customers value most

Automotive American Airlines Rewards Elite Customers With Tarmac Cadillac Concierge

The airline is offering a surprise complimentary transfer via Cadillac to pre-selected Concierge Key members, increasing its service value for elite passengers

Shopper Education & Assistance Virtual Concierge Helps Travelers Navigate London Like A Local

The app is called Lewis and provides tourists with multiple curated tours that enable them to design their own personalized and memorable travels

Hotels, Hospitality & Travel Aviation Community Lets Members Rent Luxury Cars

JetSmarter's membership service now includes the ability to rent Ferraris, Bentleys, McLarens and more through a 24/7 concierge service provided by CarHopper

Retail Hyundai Department Store Will Offer Shoppers Automated Concierge Service

The retail space will rely on Amazon Web Service (AWS) Korea's cloud computing capabilities to help power an innovative retail experience, including food-delivery drones, in its quest to become the nation's Amazon Go

Beauty How Brands Are Forming Deeper Connections By Providing Concierge-Style Service

From sleep coaches to personalized makeup consultations, retailers are focusing on offering consumers personalized experiences that help drive brand value

Merchandising & Curation Four Seasons Private Jet Journey Lets Customers Travel The World In Luxury

The hotel brand is expanding its above-and-beyond service with curated travel plans that meet every luxury consumer need through personalized attention and an emphasis on a unique travel experience