consumer experience
Related Reports
Top retailers like H&M, Kohl's and more are marshaling AI-enabled tools that provide in-the-moment access to key data and analytics, streamlining staff communication and optimizing customer service
In this episode, PSFK researchers present the latest insights on automotive retail, highlighting where leadings car brands are innovating along the path to purchase to enable curated, on-demand customer journeys and ownership experiences
The cafe & restaurant brand's VP of digital experience explains how the establishment caters to consumer demand for fast and slow dining, ultimately using technology to enable an end-to-end journey that puts the customer in control and offers greater transparency
From incorporating high-tech interactive displays to hosting networking and children's events, retailers are putting their efforts into creating welcoming store spaces that put human needs and desires first, working to optimize the IRL experience
French chain Intermarché is creating a supermarket specifically for older clientele, with in-store services like nutrition advice and assisted shopping that cater directly to their needs
From creating customer profiles to using facial recognition to let customers pay with their face, the food industry is finding new and creative ways to improve their services and give customers greater agency
Listen to founder and CEO Andrew Deitchman discuss New Stand, an innovative online retailer that sells you relevant media alongside your favorite products, and his insight into the trends changing the world of retail
PSFK researchers explore how agencies can inspire a new generation of advertising content that invites audiences of any industry to engage on a deeper level and enter the path to purchase
This 'best-of' preview will help brands, retailers, technologists and creatives distill this year’s conference of nearly 4,000 exhibitors into a future-focused field guide
We caught up with Capsule founder & CEO Eric Kinariwala to discuss why the pharmacy experience is broken and how he’s rebuilding it from the inside out
Our SXSW 2017 guide identifies key themes that are having a growing influence on how consumers evaluate their product, brand and retail experiences
Giordano Contestabile, CEO at Bloglovin', discusses how Instagram Shopping incites brands to consider how it will impact their content strategy.
With countless events to cover at CES, we have pulled together three key insights related to the Connected Life to keep brands, retailers, technologists and creatives on track
PSFK speaks with a White House-recognized startup trying to repair contract work