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January 16, 2019 | New York City
Consumers increasingly value high-quality customer service and the ability to co-create their brand experiences with the companies themselves, which has led to brands implementing more immersive technologies to create more customized loyalty program experiences
August 15, 2018

Recommended Experts


Colin Nagy is Head of Strategy at FRED & FARID, a marketing and advertising agency based in Los Angeles, New York, Shanghai and Pairs. Previously Nagy was Executive Director of Media at The Barbarian Group. Throughout his career, Nagy has represented clients including GE, Samsung, Bloomberg and Pepsi, and holds deep media expertise stemming from his work with The Guardian, Newsweek, The Daily Beast, and CNN. Nagy is also active in the New York startup scene, serving as an advisor to companies including Lot18, Percolate, and OLO.


Tom is a creative digital marketing executive developing transformative platforms for iconic lifestyle brands. He has expertise creating big ideas & engaging social experiences at scale captivating authentic passions - music, fashion, film, and entertainment. He also has experience leading brands activating strategic partnerships, content strategy and development, mobile and emerging tech platforms, global live+digital broadcast events, and influencer + marquee talent relationships. Tom currently does brand strategy at Twitter, but has previously worked at VH1 and DigitasLBi.

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